Frequently Asked Questions
Everything you need to know about PhotoFlip. Can't find what you're looking for? Contact us.
General
PhotoFlip is an online AI tool for restoring, colorizing, and enhancing old photos. Upload any damaged or faded photo and our AI will restore it in seconds. No software download required.
Credit packs start at just $4.99 — no subscription needed. Create an account when you are ready to buy credits.
We support JPEG, PNG, and WebP files up to 10MB. For best results with old photos, scan at 300+ DPI.
No. Photos are processed on secure servers and are not permanently stored after processing. We never use your images for training, sharing, or advertising.
Tools & Features
Restore fixes general damage — scratches, tears, stains, fading. Face Restore specifically enhances blurry or damaged faces while preserving identity. For best results, restore first, then face restore.
Our AI (DDColor) analyzes textures, lighting, and context to apply historically accurate colors to black & white and sepia photos. Colors are based on millions of training images.
Up to 4x the original resolution using Real-ESRGAN. A 500x500 photo becomes 2000x2000 with enhanced detail.
Restore damage first, then fix faces, then colorize (if B&W), then upscale as the last step. Each step builds on the previous one.
Try our tools: Restore · Colorize · Face Restore · Upscale
Pricing & Credits
Each AI operation costs 1 credit. Credit packs start at $4.99 for 10 credits. Credits never expire.
Starter: 10 credits for $4.99, Popular: 75 credits for $19.99, Lifetime: 250 credits for $49. There is also an optional $9.99/month plan for 40 credits. Higher packs offer better per-credit value.
Credit packs are one-time purchases — no subscription required. There is an optional $9.99/month plan if you prefer recurring credits, cancellable anytime from your dashboard.
Yes. Full refund within 7 days if credits are unused. See our refund policy for details.
See: Pricing · Refund Policy
Privacy & Security
Yes. All transfers are encrypted with 256-bit TLS. Photos are processed on secure servers and are not permanently stored after processing. We don't train AI on your images.
Yes. Go to Dashboard → Settings to download all your data or permanently delete your account. All data is removed within 30 days.
Never. Your photos are processed and immediately discarded. We don't use customer images for training, sharing, or any other purpose.
Still have questions?
We're happy to help. Reach out and we'll get back to you as soon as possible.
Contact Us